Office Phone Hours for the Main Phone Number (Monday through Friday):
8:30 AM to Noon and 1:00 PM to 4:00 PM CT
Closed for lunch 12:00 to 1:00 PM


Instructions on Using the Trustee Telephone System: 214-855-9200

Click here for Instructions on Using the Trustee Telephone System

At anytime during this recording press zero (0) to reach a representative.

If you do not have a touch tone phone, please hold for the next available representative.

If you are calling from a touch tone phone and know the extension number of the person you wish to reach, enter the three digit extension numbers that begins with the number 2, now. Press 0: If you are calling regarding a New Case filing, a 341 Meeting of Creditors, Change of Address, Wage Order (Pre-Confirmation) or a Request to Incur New Debt Press 3: If you are calling regarding payment or general correspondence address

  • Select 1: For Payment address
  • Select 2: For General correspondence address

Marque 3: Si gustaria información sobre donde mandar la correspondencia o pagos en español, por favor marque el numero tres ahora. Press 4: If your call is regarding the Closing of a case. Press 5: If your call is regarding a Proof of Claim or Confirmation of a Case Press 6: If your call is regarding a Modification of Plan, Payment Delinquency, Interlocutory Order, Dismissal of a case, TRCC Hearing, Wage Order (Post-Confirmation) or Debtor’s Objection to Claim Hearing Press 7: If your call is regarding an ACH, ePay IRS refund, debtor refund or disbursement check Press 8: If you would like information on internet access to the Trustee’s Office Press 9: If you would like to reach our company directory


Correspondence/Office Address:
Tom Powers, Standing Chapter 13 Trustee
125 E. John Carpenter Frwy., Suite 1100
Irving, TX 75062

Payment Address
Please note: Money Orders and Cashier Checks Only. No Personal Checks
Standing Chapter 13 Trustee
PO Box 1958
Memphis, TN 38101-1958

Paystubs & Wage Directives (Pre-Confirmation) , Tax Return copies for 341/Meeting of Creditors
Online: 13Documents
Fax: 214-969-0506

E-mail Tax Return copies for Annual Review/Refund process to:
Online: 13Documents
Fax: 214-855-1441

New Case/Customer Service Department (Incur Debt Request & Address Change)
Online: 13Documents
Fax: 214-965-0754

Confirmation Department
Email Correspondence (No Attachments):
Online: 13Documents
Fax: 214-965-0756

Post-Confirmation Department (Modifications, I/O, Dismissals, Closings, TRCC, Wage Directives (Post-Confirmation)
Email Correspondence (No Attachments):
Online: 13Documents
Fax: 214-965-0757

Legal Department
Email Correspondence:
Online: 13Documents
Fax: 214-965-0758

Trust Funds, Expense Payment, ACH
Fax: 214-965-0755